Privacy Policy for Trilogy Health Application

Introduction

Trilogy Health Limited (company number: 14559481) ("Trilogy Health", "we", "our", "us") operates this mobile app ("Mobile App"). Hence, Trilogy Health processes the personal data of its customers and potential customers (herein after jointly referred to as "customers") and adheres to the applicable regulations pertaining to personal data protection.

This Privacy Policy describes how Trilogy Health collects, uses, and shares information about you when you use our exercise, nutrition, and physiotherapy mobile application (the "Trilogy Health App"). By using the App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we collect

1. Personal Information: When you use our App, we may collect personal information such as your name, email address, age, sex, height, weight, and fitness goals. We may also collect information you provide when you contact us for support or feedback.
2. Health and Fitness Data: Our App will collect information about your health and fitness activities, including exercise routines, workouts, nutritional requirements, medical history, and medical considerations. As part of calculating your nutritional requirements, we require your sex, height, and weight. This information may be collected automatically through the App or entered manually by you. The health and fitness information is not advice and should not be treated as such.
3. Usage Information: We may collect information about how you use the App, such as the features you access, the time and duration of your use, and interactions with the App.
4. Device Information: We may collect information about the device you use to access the App, including the device type, operating system, unique device identifiers, and mobile network information.

This Mobile App provides only information, is not medical or treatment advice and may not be treated as such by the individual. As such, this App may not be relied upon for the purposes of medical diagnosis or as a recommendation for medical care or treatment. The information on this App is not a substitute for professional medical advice, diagnosis or treatment.

Under General Data Protection Regulation (GDPR) we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

• You have provided consent to the processing of your personal data for one or more specific purposes;
• Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
• Processing is necessary for compliance with a legal obligation to which we are subject;
• Processing is necessary to protect the vital interests of you or of another natural person;
• Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
• Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

If you are aged under 13 you must not use the App as it is not designed for you. We do not intend to collect the information of anyone under 13. If you are aware that any information of anyone under 13 has been shared with the App, please let us know so that we can delete that data.

If you are aged under 18, we recommend that you speak to an adult that you trust if you have any difficulties reaching an informed decision regarding the activation of any use of your information or our treatment of your information.

How we use what we collect

1. Provide and Improve the App: We use the information we collect to provide and improve our App, including personalising your experience, analysing usage trends, and developing new features and functionalities.
2. Health and Fitness Management: We may use your information to track your progress, provide insights, recommendations, and personalised content related to exercise, nutrition, and physiotherapy to help you achieve your health and fitness goals.
3. Communication: We may use your contact information to communicate with you about your account, provide customer support, send you updates and announcements, and respond to your inquiries and feedback.
4. Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or enforce our rights arising from any contracts.

How we share your information

1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as data analytics, hosting, customer support, and marketing.
2. Health Professionals: With your explicit consent, we may share your health and fitness data with licensed healthcare professionals, such as nutritionists and physiotherapists, to provide you with personalized recommendations and treatment plans.
3. Aggregated and De-identified Data: We may aggregate and de-identify your information to create anonymized statistics and insights for research and analytical purposes.
4. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforce our rights arising from any contracts.

Your choices

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don't provide your personal data in these cases. You can choose not to provide certain information, but this may limit your ability to use certain features of the App. You can also access and update your personal information through the App settings.

If you don't want us to use your personal data for any of the reasons set out above, you can let us know at any time by using this form: and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products and services to you.

Should you wish to delete your account, you can access this option via the profile section to fully delete your created account.

Disclosing your information

We are allowed to disclose your information in the following cases:

• We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.
• We can exchange information with others to protect against fraud risks.
• We may disclose your information to HMRC if obliged to do so by law, who may pass this on to tax authorities in other jurisdictions.

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

Your Rights

Under the GDPR, you have the right to:

• Request access to, deletion of or correction of, your personal data held by us at no cost to you;
• To prevent any processing of personal data that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual;
• Request a copy of your personal data in a portable format (and optionally you can ask us to transfer it directly to another data controller);
• Be informed of what data processing is taking place;
• To object to processing of your personal data;
• Complain to a supervisory authority; and
• To withdraw your consent to any use by us of your personal data otherwise than for one of the legitimate purposes set out above.

You also have rights with respect to automated decision-making and profiling, but we do not perform any such actions.

Age

Our Services are not intended for persons defined as underage by applicable local laws, nor do we intend to collect personal data of visitors who are under the defined legal age. However, we are unable to verify visitors' ages. We therefore advise parents and/or legal guardians to monitor their children's online activities, to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us. We will then proceed to erase this data.

Where we store your data

We store your data on secure servers provided by Linux server. These servers are located in data centres that may be situated within or outside the United Kingdom (UK). By using our app, you understand and agree that your information may be transferred to, stored, and processed on these servers. We take steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

Data Retention

We only keep your personal data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted and destroyed securely if we no longer need it.

Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be effective when we post the revised policy on the App. We encourage you to review this Privacy Policy periodically for any updates.

Queries or complaints

We inform you that, with regard to the personal data, you can exercise the rights provided for by applicable data protection laws, which may include: the right to request access to, rectification of, or erasure of personal data or restriction of processing, and to object to processing, the right to data portability, to withdraw your consent at any time (without prejudice to the lawfulness of the processing based on the consent given prior to the withdrawal) as well as to lodge a complaint with a supervisory authority directly.

To exercise your rights please contact us.

We will do our best to address your request in time and free of charge, except where it would require an excessive and disproportionate effort. In certain cases, we may ask you to verify your identity before we can act on your request.

If you have any queries, comments, or complaints about this privacy notice or any of the procedures set out in it, please contact: info@trilogyhealthapp.co.uk

How to contact us

The data controller of your personal data is Trilogy Health Limited. If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us at info@trilogyhealthapp.co.uk

Effective Date: 07/06/2024
This Privacy Policy was last updated on the 7th of June 2024.